Onboard faster
A new starter can look up how the last three of these were handled instead of asking the person who’s on holiday.
Search and attachments
Find the thread. Even when it’s inside the PDF.
“It was an invoice, six months ago, from someone at that supplier. The number was in the attachment.” That’s a normal request, and it should take seconds.
One box, every inbox you’re allowed to see.
Search runs across subjects, message bodies, sender names and addresses, recipients, attachment filenames, and the text extracted from the attachments themselves. Matches come back highlighted so you can see why a result is a result.
- Search from anywhere in the app, or narrow to a single inbox
- Highlighted matches in the result list
- Tolerant of typos, so a half-remembered name still lands
- Scoped to the inboxes you have access to, and hard-scoped to your account
- Binned conversations drop out of results the moment they’re binned
Attachments are read, not just stored.
Every file that arrives is put through text extraction and indexed alongside its message. PDFs, Word documents, spreadsheets and presentations all become searchable by their contents, not just their filename.
- Files your team sends are indexed too, not only the ones you receive
- Attachments are stored in object storage, not stuffed into the database
- Deleting a conversation for good removes its files and its search data with it
- Admins get a page showing exactly what’s indexed, pending, unsupported or failed, so a gap in search is visible instead of silent
Shared mailboxes are your team’s memory.
The answer to today’s question is usually in a thread from last year. It only counts if you can get it back.
Answer the audit
Reconstruct what was said, by whom, and when, including the document that was attached to it.
Stop asking twice
Before you email the supplier again, check whether someone already got an answer in March.
Try it on a question you can’t currently answer.
Bring the “we can never find that one” example to the demo. That’s the real test.