Email stays email
No no-reply addresses, no rewritten senders, no ticket numbers in the subject line. Your customers keep talking to a person at an address they recognise.
About
We build calm tools for busy inboxes.
Team Mail Manager exists because shared mailboxes are where a surprising amount of a company’s real work happens, and almost none of it is supported by the software it happens in.
Every company has a support@, an accounts@, an orders@. They start as a convenience and end up as a system of record: the place where commitments are made, questions are answered and problems are solved. Then they’re run out of a mail client designed for one person’s correspondence, and the familiar problems arrive. Two people replying to the same message. A thread nobody picked up. An answer that only exists in somebody’s sent items.
The usual fix is a helpdesk that turns mail into tickets, gives the customer a reference number and a no-reply address, and asks your team to learn a new vocabulary. We didn’t want that. Email is a perfectly good medium. It just needs to know who’s handling this one, what was agreed, when we promised to respond, and who else needs to see it.
So Team Mail Manager stays close to the mail. Replies go out from the same mailbox the message arrived on. Threads stay threads. What we add is the part your team has been doing in their heads and in side channels: ownership, internal discussion, handovers between teams that don’t break the customer’s conversation, and honest numbers about how you’re doing.
What we care about
The whole product, for everyone
Reporting, rules, custom fields and cross-team sharing aren’t an upgrade. A small team gets the same tool as a large one, and pays for the mail it handles, never per seat.
Boring where it counts
Retention that really deletes, permissions that really scope, an audit trail on every thread. The unglamorous parts are the ones you’ll be glad of.
Honest about the edges
There are things we don’t do: other channels, other mail providers. We’d rather tell you on the first call than during the rollout.
Where we are now. Team Mail Manager is in active development and in use on real mailboxes. If you’re weighing it up, the most useful thing you can do is show us how your team works today. We’ll tell you plainly whether it fits.