Shared inboxes that actually share the work.
Team Mail Manager turns your Microsoft 365 shared mailboxes into one calm queue. Assign, discuss privately, hand threads between teams, track SLAs and see the numbers, without a message slipping through.
Built for the way teams actually reply.
Seven things a shared mailbox needs and a mail client doesn’t have. Every one of them is on every account, including the free one.
Shared inboxes
Every team mailbox as one queue. Assign in a click, reply from the address the customer wrote to, and see at a glance who has what.
Team collaboration
Private notes and @mentions on the thread itself, so the question to Finance lives next to the customer’s email instead of in a side channel.
Tags, rules & fields
Rules triage mail on arrival. Tags label it the way your team talks. Custom fields hold the order number.
Reports & SLAs
Set the response times you’ve promised and watch them live. Four reports answer “how are we doing?” with a number.
Managers & teams
Team leads get live presence, queue counts and control of their own inbox’s rules, without the keys to everything.
Search & attachments
Full-text search across every inbox you can see, including the text inside the PDFs, Word documents and spreadsheets attached to them.
Setup & security
One admin consent connects Microsoft 365 through the Graph API. Sign in with Entra ID or passkeys. Retention that really deletes.
Work moves between teams. The thread goes with it.
Half the mail in a shared inbox belongs to somebody else. Today that means a forward, a lost reply and a customer repeating themselves. Here it means one click.
Ask “how are we doing?” and get a number.
Set first-response and resolution targets per inbox. Threads approaching the limit are badged at risk before anyone has to complain, and four reports tell you the rest.
- Met, late and pending, with p50 and p90 times per inbox rather than a misleading average.
- Volume over time and a heatmap of your busiest hours, for the “do we need cover on Monday mornings?” conversation.
- Every report takes a date range and an inbox filter. Managers see their own teams; admins see everything.
SLA performance
Last 30 daysWorkload
Last 14 daysAgent performance
Last 30 daysOpen backlog
Right nowUp and running in an afternoon.
No forwarding rules, no MX changes, no new mailbox to create. Your mail stays in Microsoft 365 the whole time.
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Connect your mailboxes
Your Microsoft 365 admin grants consent once. Then connecting a shared mailbox is picking it from a list.
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Shape the inbox
Invite the team, appoint a manager, add the tags and rules you already use informally, and set the response times you’ve promised.
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Reply as one
Assign, discuss and respond together, while SLAs and reports quietly keep score.
Pay for the mail, not the people.
No per-seat licences, no tiers, no AI add-ons padding the invoice. Teams of two use everything free. Everyone else pays for the email they actually handle.
- 2¢ an email, sent or received, counted once. That’s $20 per 1,000.
- Seats are free. Put the whole company in the inbox if it helps.
- Storage is $0.05 per GB a month past the included 5 GB, one rate for mail, index and attachments.
- Every feature on every account. Nothing is gated behind a plan.
A month, priced
8-person support teamBring your team’s inbox together.
See Team Mail Manager on your own mailboxes. We’ll connect one on the call and you can judge it on real mail.